Q: what now?
A: Once you know where and when your special day will be, contact us and we'll get started curating your event!
Q: How much do i have to order?
A: There are no minimums; we are more than happy to accommodate any size party. Just let us know your needs and we will make it happen! We do however, charge a delivery / pick up fee on all orders which ranges from $25- $200 depending on exact location, items rented and time of pick-up. We'll leave it up to you to decide if that makes sense for your event. Contact us with details and we'll be happy to give you an estimate for your delivery!
Q: we're ready to book! what next?
A: Along with the itemized invoice, we will also send you rental contract and credit card authorization form. Please sign, scan and send back to us. We also require a retainer of 50%. Orders are not confirmed unless 50% retainer is processed and contract is signed. The remainder of the balance is due 30 days before your event.
Q: Will you travel to my venue?
A: Typically, we'd like to service Rhode Island and Connecticut. Of course, we will make exceptions for your event and we LOVE to travel! Please always check in with us, we're happy to help AND travel!
Q: How much?
A: Our rentals are priced individually, giving you the opportunity to choose as many or as few as you’d like. We can also curate small vignettes, you can rent for your whole event or even just one large item. The possibilities are endless and we will find something that works for you and your budget!
Q: how much to deliver?
A: Delivery charges vary $25- $250 depending on exact location, items rented and time of delivery/pick-up.
Q: When do we need to book?
A: Our collection is made up of special pieces and we'd like time to find anything you want, if necessary. As far in advance as twelve months and as little as three months, we can book your items. If there is a specific item you are looking for that we need to hunt down for you, please let us know, at least five months in advance. You may make changes to your itemized list, up to two weeks prior to your event. Any time after that fourteen day window, we may still be able to add or find things for you, for an additional "rush" fee.
Q: can you find a special item for me?
A: Yes! We LOVE to hunt down needed items and add to our inventory! Just e-mail us a photo or description of what you are looking for. If it is an item we are interested in adding to our inventory, there is no charge for your custom search (other than the regular rental fee)!
Q: What if something happens to one of the pieces?
A: Don't worry! We are in love with our pieces and are sad when they are not treated as you would treat your own things. We also, understand, accidents happen. We require a copy of your license and a credit card on file for this specifically. If the item can be be cleaned or repaired, you will only be charged for the cleaning or repair of the item. If your rented piece ends up forever gone (lost, chipped, cracked, or otherwise damaged), we will charge your credit card on file five times the rental rate in order to replace the item.
Q: what type of deposit do we have to give?
A: Yes, we require a 50% retainer at the time of booking. The remainder of the balance is due 30 days prior to your event.
Q: how can we pay?
A: We accept: cash, all major credit cards (American Express, Discover, MasterCard, and Visa), checks and PayPal.
Q: what is the payment policy?
A: Once you've decided on the inventory you desire, we will put together a contract for you. After signing the contract, 50% of the total is due; and the balance must be paid one month prior to your event. Should you have last minute add-ons, these are to be paid as items are requested leading up to the event. A credit card must be kept on file for any broken or lost items. All payments are non-refundable.